Frequently Asked Questions
Everything you need to know about bringing Stix into your home.
What materials are used in Stix home products?
We prioritize sustainability and durability, using premium FSC-certified woods, recycled metals, and organic textiles to ensure every piece stands the test of time.
How much does shipping cost for furniture items?
We offer flat-rate shipping on all small decor, while larger furniture pieces are calculated at checkout based on your location. Orders over $500 qualify for free standard shipping.
What is your return policy?
We want you to love your space. If you are not completely satisfied, you can return your items within 30 days of delivery for a full refund, provided they are in original condition.
Do you offer assembly services?
Most Stix products are designed for easy 'tool-free' assembly. However, for larger items, we offer a White Glove Delivery and Assembly service at an additional cost in select urban areas.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status directly through your Stix account dashboard.
Are your products covered by a warranty?
Yes, all Stix furniture comes with a limited 2-year warranty covering manufacturing defects and structural integrity to give you peace of mind.