Returns & Exchanges
At Stix, we want you to be completely satisfied with your home essentials. If your purchase isn't a perfect fit for your space, we offer a 30-day window for returns and exchanges on all eligible items.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags and protective materials are intact to qualify for a full refund.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your box.
Drop Off and Track
Take your package to the nearest authorized carrier location; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing